Snail Mail Club Terms & Conditions

Please read them carefully before completing your order.


1. Subscription Overview & Deliverables

  • Product: Each Snail Mail Club package contains a curated selection of 12 to 16 stationery items (such as postcards, greeting cards, stickers, notepad sheets, envelopes, labels, and decorative paper goods).

  • Frequency: The Snail Mail Club is a bi-monthly subscription service. Packages are shipped every second month (6 times per year).

2. Shipping & Delivery

  • Dispatch Schedule: Subscription boxes/envelopes are processed and dispatched every second month during our standard bi-monthly shipping window.

  • Delivery Timeline: Standard transit time is estimated at 15 to 20 days from the date of dispatch.

  • Delays: While we strive to meet standard delivery windows, transit times are estimates and may vary due to customs clearance, postal delays, or peak carrier seasons. And Co. Market is not liable for delays caused by third-party shipping services.

  • Address Accuracy: Members are responsible for providing an accurate shipping address. Address changes must be updated in your account portal or emailed to us at least 5 business days prior to the scheduled shipping date.

3. Billing, Payment & Renewal

  • Billing Cycle: Your payment method will be automatically charged every second month on your recurring billing date until cancelled.

  • Pricing & Currency: Prices are listed at checkout and include applicable taxes unless stated otherwise. Shipping costs are calculated at checkout.

  • Failed Payments: If a recurring payment fails, we will attempt to re-process the charge. If payment remains unpaid, your bi-monthly box for that cycle will be paused or cancelled.

4. Cancellation & Changes

  • Cancellation Policy: You may cancel your subscription at any time through your account dashboard or by reaching out to us.

  • Cut-Off Date: To avoid being charged for the upcoming cycle, cancellations must be completed before your bi-monthly renewal date. Cancellations made after a billing charge has processed will apply to the following shipping cycle.

5. Returns, Refunds & Replacement

  • Final Sale: Due to the curated, limited-edition nature of the Snail Mail Club, bi-monthly boxes are non-refundable and cannot be returned or exchanged for store credit.

  • Damaged or Missing Items: If your package arrives damaged or missing an item, please get in touch with us within 14 days of receipt with photos of the damaged goods and packaging. We will send replacement items or issue a partial refund at our discretion.

  • Lost Packages: A package is considered lost if it has not arrived 30 days after the dispatch date. In such cases, don't hesitate to get in touch with us for a replacement or resolution.

    6. Intellectual Property, Trademark Disclaimer & Fair Use

  • Third-Party Trademarks & Rights: The Snail Mail Club offers curated collections of stationery, paper goods, and vintage or archive finds gathered from personal travel, curated archives, and private collections. Certain items included in your package may feature trademarked characters, brand logos, or copyrighted designs owned by third parties. And Co. Market does not claim ownership or licensing rights to these third-party intellectual properties; they are included solely as part of a resale/curated discovery collection.

  • Personal Use Only: All custom items created by or for And Co. Market, as well as third-party curated goods included in the Snail Mail Club, are provided strictly for personal use, crafting, and journaling. Reselling, reproducing, or commercially exploiting any items from the club without explicit authorization from the respective rights holders or And Co. Market is strictly prohibited.

7. Contact Us

For questions regarding your subscription, address updates, or delivery inquiries, please reach out to the And Co. Market team at our Contact Us page ;)