Privacy Policy

This Privacy Policy describes how And Co. Market (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit, use our services, purchase from And Co. Market, or subscribe to our Snail Mail Club.

SECTION 1 - WHAT PERSONAL INFORMATION WE COLLECT

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases and subscription orders.

  • Contact Information: Name, billing address, shipping address, email address, and phone number.

  • Order & Subscription Information: Details regarding the products you purchase (stickers, stationery, archival goods), bi-monthly Snail Mail Club subscription history, payment confirmations, and account login details.

  • Device & Usage Information: Web browser version, IP address, time zone, cookie information, what sites or search terms referred you to the Site, and how you interact with the Site.

  • Customer Support Information: Information you provide to us when contacting customer service via email regarding orders, lost packages, or inquiries.

SECTION 2 - HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to provide our services to you, which includes:

  • Offering products for sale, processing payments, shipping and handling your orders and bi-monthly club packages, and keeping you updated on your order and subscription status.

  • Communicating with you, screening our orders for potential risk or fraud, and providing you with information or advertising relating to our products or services (in line with the preferences you have shared with us).

  • Optimising and improving our Site performance, shop drops, and product offerings.

SECTION 3 - SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

  • E-Commerce & Payment Providers: We use third-party platforms (such as Shopify, Stripe, or PayPal) to power our online store and safely process your transactions.

  • Postal & Courier Services: We share your delivery details with postal networks and courier partners to ship your stationery orders and bi-monthly Snail Mail Club packages (with estimated delivery times of 15 to 20 days).

  • Legal Requirements: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

SECTION 4 - COOKIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login or cart items).

You can control and manage cookies through your browser settings. Please note that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.


SECTION 5 - DO NOT TRACK

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.


SECTION 6 - DATA RETENTION

When you place an order through the Site or maintain an active Snail Mail Club subscription, we will retain your Personal Information for our records unless and until you ask us to erase this information.


SECTION 7 - MINORS

The Site is not intended for individuals under the age of majority in your jurisdiction. We do not knowingly collect Personal Information from children, and we do take that very seriously. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us to request immediate deletion.


SECTION 8 - CHANGES

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.


SECTION 9 - CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us here.