Refund Policy
All sales are final, and we’re unable to accept returns or exchanges for a change of mind.
But sometimes, letters or packages arrive damaged, defective, or mishandled by a moody postman; please contact us here within 30 days of receiving your order. Include your order number, a note about what went wrong, and good-quality photos of the item and packaging.
Sale items and gift cards are non-refundable.
Cancellation Policy
Some products on this website may be offered as pre-orders. Here’s how cancellations work for these items:
A pre-order means you’re reserving an item that’s not yet available. We may take a deposit or store your payment method and charge the remaining amount once the item is ready to ship.
You can cancel a pre-order anytime before it’s been fulfilled. Once it has shipped, we can’t cancel or refund the order unless the item arrives damaged (see our Refund Policy Above).
shipping Policy
We hand-pack and ship all orders from Tullamore, Ireland. So please be patient and allow us 1–5 business days for your order to be processed and dispatched.
Once shipped, you’ll receive a tracking email so you can follow your parcel’s journey. Delivery times vary depending on where you are in the world:
Ireland: 2–7 business days
United Kingdom: 5-12
Europe: 7-15
Rest of the World: 10–30 business days (sometimes longer due to customs or postal delays)
For Pre-Orders or new releases, shipping times may take a little longer. Unfortunately, we’re unable to change shipping addresses or combine orders after they’re placed. Please double-check your details at checkout to avoid delays.